Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our e-commerce website (bhatri.com) and mobile (BHATRI) application ("Platform"). By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of personal and non-personal information:

• Personal Information: Name, phone number, email address, shipping and billing addresses, and payment details.
• Usage Data: Device type, IP address, browser type, pages visited, and time spent on the app or website.
• Transaction Data: Order history, payment status, delivery records.

3. How We Use Your Information

We use your data to:

• Process orders and payments
• Provide customer support
• Send order updates and promotions
• Improve and personalize user experience
• Prevent fraud and ensure platform security

4. How We Share Your Information

We do not sell your personal data. However, we may share it with:

• Trusted delivery and logistics partners
• Payment gateway providers
• IT service providers for platform maintenance
• Legal or regulatory authorities, if required by law

5. Data Storage and Security

Your information is stored on secure servers. We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure.

6. Cookies & Tracking

We may use cookies and similar technologies to enhance your browsing experience and collect usage data for analytics. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to access, correct, or delete your personal data. You can request changes by contacting our support team at support@bhatri.com.

8. Children's Privacy

Our platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@bhatri.com
Phone: 0141 - 4567590