Return, Refund and Exchange Policy

1. Return & Refund Policy (For Damaged or Wrong Products Only)

Return or refund is applicable only in the following cases:

• The product is damaged during delivery.
• The product delivered is wrong or not as ordered.

Terms & Conditions:

• The issue must be reported within 1 hour of delivery.
• Clear photo or video proof of the issue is required for validation.
• Once approved, the returned product will be collected by the delivery boy from the customer's address.
• No cash or bank refunds will be issued.
• The refund amount will be deposited into your BHATRI Commission Balance .
• Refunds will be processed within 7 working days.
• If applicable, the correct or replacement product will be sent with your next order.

Note: No returns or refunds are accepted after 1 hour of delivery.

2. Exchange Policy (For Size or Color Issues Only)

• Exchange is allowed only if you received the wrong size or color.
• You must request an exchange within 3 days of delivery.
• The product must be:
  • Unused
  • Unwashed
  • In original condition and packaging
• Only the same product can be exchanged (no model/style changes).
• Exchange is subject to availability of size/color.

Important Notes:

• No return, refund, or exchange for change of mind.
• All claims must include valid photo/video proof.
• Refunds are only processed to the Commission Wallet. No bank or cash refunds.
• Refunds, if approved, will be credited within 7 working days.
• This policy applies to online orders only.